Dial-A-Ride

Dial-A-Ride provides Moscow residents with an affordable way to reach in-town locations of their choosing. Passengers are picked up at their home and dropped off at the curb of their destination. Door-to-door service is available upon request.

Dial-A-Ride is available to ALL members of the community! We also serve individuals covered by the Americans with Disabilities Act (ADA), including passengers using wheelchairs and mobility scooters.

Members of the general public may request transit using Dial-A-Ride. Non-ADA passengers are accommodated only if space is available, and then on a first-come, first-served basis. Because the service is in high demand, reservations for non-ADA passengers are subject to revision or cancellation the day prior.

Dial-A-Ride is a shared-ride service. It transports multiple passengers to their destinations at the same time. The bus may make several stops before reaching each rider’s destination.

Fares

General public

$30.00 for a 30-ride pass $15 SAVINGS!

The purchase of a pass is not a guarantee of service or ride availability.

ADA Priority

No fare is charged for eligible ADA (Americans with Disabilities Act) Priority riders.

Senior citizens: SMART Senior program

One (1) fare-free round trip per week

Subject to ride availability and program continuation

Medicaid Transportation

SMART Transit accepts Idaho Medicaid for eligible rides.

Rules & Reservations

Office/reservation hours are 8:00 a.m. to 5:00 p.m., Monday through Friday. Rides must be scheduled in advance, no later than 5:00 p.m. the day before your trip. Same-day trips are not accommodated. A voice message may be left on weekends and holidays until 5:00 p.m. the day before your trip for ADA approved passengers only.

Changes and Cancellations

If your schedule, pickup location, or destination changes, you may be able to adjust your reservation before your trip. Call to inquire as soon as you are aware of a change.

Because the service addresses the needs of many people at once, changes cannot always be accommodated.

How to cancel

You may cancel a reservation by phone or voice message. Call least 15 minutes ahead of your scheduled pickup time.

Please cancel unneeded rides as soon as possible to make space available for other passengers.

No-Show Policy

You are responsible for being ready prior to any scheduled ride.

What constitutes a “no-show”

If the bus arrives on time, you will be considered a “no-show” if you:

Consequences

If you are suspended, you must reschedule any standing rides.

Hours of operation

Weekdays

6:40 a.m. to 7:00 p.m.

Saturdays